Call us today: 0844 573 1818 Calls cost 7p per minute plus your phone company's access charge

100% Satisfaction Guarantee

Track Your Order

Award Winning Varieties

Voted Best Online Retailer

Our Customers Rate Our Excellent Service

Home > 'Customer Services'

'Customer Services'

Thompson & Morgan: Contact Us

…* Gardening Blog * Competitions * Contact Us Contact Us If you have any queries relating to your order or any of our products, our specialist customer service team will be happy to help you. However, we have set up a number of pages that may help you solve your query - you may wish to consult these…

Frequently Asked Questions

…our customer services department for assistance The following four potato varieties cannot be sent to Northern or Southern Ireland - Cara, Orla, Rooster, Shannon and Druid. Can fruit plants and trees be delivered to a UK address not on the mainland? Please contact our customer services department…


…industry based on monthly average market share. This is a wonderful achievement for Thompson & Morgan and we would like to thank all our online customers for shopping with us. Thompson & Morgan - Awards Each year, awards are given to companies for either their New Plant introductions or for…

Delivery/ P&P

…AB40-56, PH4-44, PH49-50 Please note that only one surcharge will be applied to your order. If you have any further enquires about P&P please contact our customer service team You may also like: * Our gardening blog * Gardening guides * Video library * What to do in the garden this month

Thompson & Morgan - Terms of Business

…contact our Customer Care department within 7 working days after receipt. You must take reasonable care of the goods whilst in your possession and they must be returned to us, promptly, at your cost. We can arrange collection of larger items, but you will be charged for this service at cost. We…

Satisfaction Guarantee Thompson & Morgan Plants and Seeds

…with the very best quality plants that money can buy. Many varieties are just so good, we're prepared to offer you a full refund if you think you've grown better. Our customer service team is also second to none. We despatch the right plants at the right time, and with full cultural instructions.

Clubs and Societies Discount Scheme | Existing Customers

…all the special offers and services that are available to all our Clubs, Associations and Societies customers. If you have any queries please don't hesitate to get in touch, you can find our contact details below: Quick Links: * Club & Societies Home Page * New Customers * Why Choose T&M? Contact Us…

Award-Winning Seeds and Plants

…votes than the second place winner. * A succession of awards followed with Thompson & Morgan wrapping up Best Fruit Plant Range and the Best Customer Service Award. Which? Gardening Awards Readers of the highly respected trials in Which? Gardening magazine will be spoilt for choice when it comes to…

Thompson & Morgan Facebook Question and Answer Session 13th December 2013

…spring. One final point, don't try to make your plant 'better' by adding fertiliser at this time of the year - wait until active growth is well under way again. I hope that your plant improves for you, Judy. If not then please contact our customer service team who will be able to help you further.

Thompson & Morgan - Security & Privacy Policy

…enable us to process your order and provide you with customer service we will use your personal information. We may also use this information to improve our Site's content and layout and for our own marketing efforts (including marketing our services and products to you), and to determine general…

Thompson & Morgan - Help with Ordering

…have ordered, your customer and order numbers as well as the estimated delivery dates for any plants and bulbs you may have ordered. Please retain this acknowledgement for future reference, you will be asked for your order number if you need to contact our customer services department. Order history…

About Us

…- including the stunning Rudbeckia 'Cherry Brandy' and Buddleja 'Buzz'™. Thompson & Morgan is very pleased to offer a UK based customer services division who can respond to your horticultural queries as well as resolving any queries you may have regarding your order or why not join…